Skilled Volunteers Educating and Supporting the Most Vulnerable with the help of HCL Connections

Project Description

The Swiss Red Cross (SRC) of Zurich needed a way for its dynamic team of employees and volunteers to effectively communicate and collaborate. HCL Connections was introduced by Belsoft Collaboration and was deployed at SRC of Zurich to provide quick and easy access to project information for both internal and external team members. 

The Challenge

In order for the dynamic teams at the SRC to keep in constant contact and successfully execute on humanitarian projects, they needed a collaboration solution that would be quick to set up and easy to use. They needed a solution that would allow their employees and volunteers — who can range in age and computer skill level from young “digital savvy nomads” to elderly volunteers with little computer experience — to easily collaborate. It also needed to be mobile-device-enabled, for access from various job sites.

The Solution

To carry out their work, SRC of Zurich considered various collaboration tools in the market — including those from Microsoft — but selected HCL Connections because of its powerful capabilities and ease of use. Belsoft Collaboration, a valued HCL Business Partner, is the trusted advisor for the SRC of Zurich. Only a few of the SRC employees knew about Connections, so as part of an evaluation effort, Belsoft demonstrated how they could easily set up project communities, create guest accounts so that external volunteers could log in to learn about and share project content, and how it was all accessible from their mobile devices. The evaluation team then presented their findings on Connections to the decision-making board at SRC of Zurich and they approved the purchase, installation, and rollout of Connections. The persuasive facts that lead to the approval included Connection’s clean UI, no redundancy, ease of use for both novices and experts, and how quickly project communities could be setup and disseminated to the teams, giving everyone the ability to be productive on Day One.